Concierge Security Services
The front door of a building tells every visitor what to expect. A concierge security officer is the first person they meet, and the person who decides who goes any further.
Anubis provides concierge and front of house security for offices, hotels and residential buildings. The role combines a professional welcome with access control, visitor management and a visible security presence, delivered by trained staff who know when a situation needs escalating.
What is concierge security?
Concierge security is a front of house role that sits between reception and security guarding. The officer greets and registers visitors, issues passes, manages deliveries and controls who enters the building, while keeping a watchful eye on the lobby and entrances.
For the building owner, it replaces two separate hires with one consistent presence. For occupiers and visitors, it means a friendly face and a clear process, rather than an unattended desk or an intercom.
What a concierge security officer does
- Greeting, registering and directing visitors, contractors and couriers
- Issuing and collecting passes, fobs and keys under a written procedure
- Controlling access to lifts, floors and restricted areas
- Receiving deliveries and logging parcels for residents or tenants
- Patrolling lobbies, car parks and communal areas at set intervals
- Responding to alarms, incidents and requests, and recording them in the incident log
- Liaising with building management, contractors and the emergency services
Duties are agreed with you before the contract starts and written into assignment instructions, so every officer on the desk works to the same standard.
Do concierge staff need an SIA licence?
It depends on what the person actually does, not on the job title. The Security Industry Authority decides whether a licence is needed by the activity performed, as set out in its guidance on whether you need an SIA licence.
Where a contracted concierge also carries out licensable security work, such as guarding premises against theft or damage, a front line SIA licence is required. Anubis staff on concierge contracts hold the licence that matches the duties of the post, and we agree the scope of the role with you before we start.
Where concierge security works best
Offices and corporate buildings
Visitor registration, access control and a professional welcome for tenants and clients. See office security and corporate security.
Hotels and serviced accommodation
Front of house presence, guest and visitor control and out-of-hours cover. See hotel security.
Residential and managed blocks
Resident-focused concierge for apartment buildings, with deliveries, access and communal areas managed. See residential and property security.
Retail and leisure venues
Welcome and entry management for premium retail, venues and attractions. See retail security.
How concierge security differs from manned guarding
A security guard’s priority is protection, with a visible deterrent and a patrol and response role. A concierge officer’s priority is the visitor experience, backed by the same access control discipline. Many sites need both, and Anubis can run them together under one contract and one point of contact. See manned guarding and static security.
Concierge cover also pairs well with CCTV monitoring and out-of-hours mobile patrols and keyholding, so the building is covered whether the desk is staffed or not.
Why choose Anubis for front of house security
Anubis Group (FM) Ltd holds SIA Approved Contractor Scheme status for security guarding and door supervision. We are independent and family-run, so you deal with the team managing your contract, and our 24-hour control room is on 0800 121 6576.
We also train our own people through the Anubis Training Academy, so customer-facing officers are trained and briefed to the standard we expect on every site.
Concierge security: frequently asked questions
What is the difference between a concierge and a receptionist?
A receptionist focuses on administration and the welcome. A concierge security officer adds access control, patrols and incident response, and is trained to deal with unwelcome visitors and emergencies.
Can concierge security cover evenings and weekends?
Yes. Cover can run for core office hours, evenings, weekends or 24 hours a day. We match the roster to when the building is busy and when it is vulnerable.
Do you provide a uniform and a branded look?
Yes. Officers can wear a smart corporate uniform that suits the building, and we agree the standard with you at the outset.
Can concierge staff also respond to alarms and incidents?
Yes, within the duties agreed in the assignment instructions. Incidents are recorded and escalated to the emergency services or your building management as required.
How is concierge security priced?
Cost depends on the hours of cover, the number of officers, the licence level the duties require and the site. We provide a written proposal after a short site assessment.
To talk through concierge cover for your building, call 0800 121 6576 or contact us for a free security risk assessment.
Get a quote
Call 0800 121 6576 or email sales@anubis-security.com to discuss a waking watch or fire watch requirement. Fire watch and waking watch sits alongside our wider manned guarding and static security service, and our security risk assessment team can help identify other gaps in your building’s fire safety.